1. Custom Technical Services & Digital Engineering

Our services, including custom automation architecture design, Python backend development, application localization, and custom creative engineering, are entirely bespoke and tailored precisely to individual client specifications.

• Service Provider: Individual Entrepreneur Shakhova O.V. (operating as Helen Gonsanes)
• Registration Number: 2633206889
• Website: https://market.toptega.com/
• Contact Email: olenaumkahel@gmail.com

2. No-Refund Policy Due to the digital and customized nature of these services, all sales are final and non-refundable once the project scope has been agreed upon in the dashboard chat and the payment has been processed.

• Once the development or engineering process begins, the resources and specialist time are fully allocated to your project, making the service non-refundable.
• European Union 14-day right of withdrawal does not apply to digital content or custom services that have begun with the consumer's prior express consent.

3. Digital Downloads (Source Code Files)

For instant digital download products (such as source code files), by placing an order you expressly request and consent to immediate access to the digital content before the end of the standard 14-day withdrawal period.

You acknowledge and agree that by doing so, you lose your right of withdrawal once delivery or access to the download has begun, in accordance with Article 16(m) of EU Directive 2011/83/EU.

All sales of instant digital downloads are therefore final and non-refundable once the download link or file has been delivered.

4. Project Modifications and Revisions We are committed to precise engineering and flawless execution. Any modifications, adjustments, or revisions to the technical specification can be discussed and agreed upon directly with the specialist within your secure personal dashboard chat before or during the development stages, according to the agreed terms.

5. Contact Us If you have any questions regarding your project billing or payment process, please contact us directly in your dashboard chat or via email at olenaumkahel@gmail.com.