1. General Information

This Privacy Policy explains how we collect, use, and protect your personal data when you use our website and services, including the HG Support Hub. We are committed to ensuring that your privacy is protected in compliance with the General Data Protection Regulation (GDPR).

• Data Controller: Individual Entrepreneur Shakhova O.V. (operating as Helen Gonsanes)
• Registration Number: 2633206889
• Registered in: Ukraine
• Website: https://market.toptega.com/
• Contact Email: olenaumkahel@gmail.com

2. Data We Collect

When you submit a custom project request or communicate with us, we may collect the following information:

• Full Name
• Email Address
• Any project specifications, text files, or data provided by you for project evaluation.

3. How We Use Your Data We use your data exclusively to:

• Review and evaluate your project requirements.
• Communicate with you in the personal dashboard/chat.
• Provide the requested custom development, architecture, or localization services.

4. Data Retention and Third-Party Tools (WeTransfer)

• Your account data and chat history within the dashboard are stored securely on the platform.
• To protect your intellectual property and technical data, we require the use of WeTransfer.com for transferring project files. Please note that files uploaded to WeTransfer are subject to their privacy policy and are automatically deleted from their servers after 3 days. We do not store your original technical files longer than necessary to complete the project.

5. Your Rights Under the GDPR, you have the right to access, rectify, or request the erasure of your personal data stored on our platform. To exercise these rights, please contact us at olenaumkahel@gmail.com.